Refund policy

30-Day Return and Refund Policy

At NovaTech Store, customer satisfaction is important to us. We offer a 30-day return window to give our customers the opportunity to request a return if they are not satisfied with their purchase. Please review the following policy carefully before submitting a return request.

1. Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return, you must contact our customer support team within this 30-day period and provide your order details. Returns requested after the 30-day return window may not be accepted, except where required by applicable law.

2. Return Eligibility Requirements

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 30 days of delivery.
The product must be returned in its original condition, unless it arrived damaged, defective, or incorrect.
The product should include its original packaging, accessories, manuals, and any other items supplied with the order, where applicable.
Proof of purchase, such as an order confirmation or receipt, must be provided.
The customer must receive return instructions from our support team before shipping the product back.

Products that show excessive use, unauthorized modifications, or damage caused by improper handling may not qualify for a full refund, subject to applicable consumer protection laws.

3. How to Request a Return

Please follow these steps to initiate a return.

Step 1: Contact Customer Support

Email us at support@novatechstore.com with the subject line:

Return Request – Order #[Your Order Number]

Please include the following information in your email:

Your order number
The name of the product you wish to return
The reason for the return
Your preferred contact information
Clear photos or videos if the product arrived damaged, defective, or incorrect

Step 2: Receive Return Instructions

Our customer support team will review your request and respond within 1–2 business days. If your return is eligible, we will provide the applicable return instructions and shipping address.

Please do not ship any product before receiving authorization and return instructions from our team.

Step 3: Prepare and Ship Your Return

Pack the product securely to prevent damage during transit. Include all applicable accessories, manuals, and original packaging.

For approved returns, our support team will explain the applicable shipping arrangements. Unless the return is due to a defective, damaged, or incorrectly supplied product, the customer is generally responsible for return shipping costs, subject to applicable law.

Please retain your shipping receipt and tracking number until your return has been completed.

Step 4: Return Inspection

Once we receive your returned product, our team will inspect its condition and verify that it meets the return eligibility requirements.

We will notify you if the return is approved or if any issue affects its eligibility for a refund.

4. Refund Processing

Once your return has been received, inspected, and approved, your refund will be initiated to your original payment method.

Depending on your payment provider and financial institution, the time required for the refund to appear in your account may vary. Please allow additional processing time if your refund does not appear immediately after approval.

If you have not received your refund within the timeframe communicated by our support team, please contact us for assistance.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible at support@novatechstore.com.

Include your order number and clear photos or videos showing the issue. Our team will review the information and advise you on the appropriate resolution, which may include a return, refund, or replacement, depending on the circumstances and applicable consumer protection laws.

Where a return is required because of a verified product defect, shipping damage, or an error on our part, we will provide instructions regarding the return shipping arrangements.

6. Return Shipping Costs

For returns requested because a customer has changed their mind or no longer wants the product, return shipping costs are generally the customer's responsibility.

If a product arrives damaged, defective, or incorrect, NovaTech Store will explain the applicable return shipping arrangements.

Original shipping charges, if any, may not be refundable for standard returns, except where required by applicable law or where the return is covered by our responsibility for a damaged, defective, or incorrect product.

7. Exchanges

If you would like to exchange a product, please contact our customer support team within 30 days of receiving your order.

Exchanges are subject to product availability, return eligibility, and applicable shipping arrangements. If an exchange is unavailable, our team can explain the available options.

8. Important Information

A return request must be submitted within 30 days of delivery.
Return authorization and instructions must be obtained before sending a product back.
Refunds are subject to return inspection and approval, where applicable.
Customers should retain proof of return shipment until the matter is resolved.
This policy does not limit any consumer rights that cannot legally be excluded or restricted.